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Your wellbeing is our responsibility

Golorry's Responsible Gaming Guidelines

Gaming should be a source of enjoyment — not stress. Golorry is committed to helping you game in a healthy, safe, and responsible way.

Keep in mind: Online gaming is strictly for adults aged 18 and above. Gaming is a form of entertainment — never treat it as a source of income, and never chase your losses by playing more.

Our commitment

Why is responsible gaming important?

Golorry-we believe gaming is an enjoyable form of entertainment — much like watching a movie or following a sport. But like any leisure activity, it's important to keep it within healthy limits. Responsible gaming means staying in control of your time and money, and treating gaming as a positive part of your life.

Online gaming is growing rapidly in Bangladesh, and Golorry aims to be a trusted and responsible platform in that space. We want every member to enjoy gaming and never let it become a problem. To that end, we provide a range of tools and resources.

Research shows that most people enjoy gaming without any issues. However, a small number of people can develop a gaming addiction. This is not a character flaw — it is a health issue, and with the right support it can be managed. Golorry always ready to help.

Ground Rules: Gaming is for fun — not for profit. If you're feeling stressed about losses, take a break.

Golden rules for safe gaming

  • Set a fixed budget before you start playing and stick to it.
  • Set time limits — decide in advance how long you will play each day.
  • Never gamble with borrowed money or funds set aside for bills.
  • Avoid chasing losses by placing bigger bets to win back money you have lost.
  • Do not play under the influence of alcohol or drugs.
  • Always prioritize family, friends, and work over gaming.
  • Take regular breaks and make time for other hobbies and activities.
  • Only play when you are in a good mood — not when you are stressed or feeling low.

Track Your Time: Online gaming can sometimes cause you to lose track of time. Golorry-'s session timer to keep track of how long you've been playing.

The Role of Family & Loved Ones

Family support plays a huge role in responsible gaming. If you notice a family member spending excessive time or money on gaming, talk to them with empathy rather than judgment. Remember, this is a health issue and the right steps can make a real difference.

If parents want to prevent their child from accessing Golorry-to access the platform, you can use parental control software. You can also reach out to our support team and we'll be happy to assist.

Golorry Gaming on this platform is for adults only, and we enforce a strict age verification process. Any account found to belong to a minor will be suspended immediately.

Quick help

Struggling to control your gaming right now? Choose one of the options below.

Option 1
Activate Self-Exclusion
Contact Support
Option 2
Set a deposit limit
From account settings,
Option 3
Take a cooling-off period
1–30 Day Break

24/7 Live Chat: [email protected]

Healthy Gaming Standards

Weekly Time LimitWithin 5–7 Hours
Monthly Budget Limit10% of Entertainment Budget
Alert LevelSpending 50%+ of Your Budget
When to Seek HelpWhen you lose control

These criteria are general guidelines only — every individual's situation is different.

in your hands

Golorry's Responsible Gaming Tools

We want your gaming experience to be entirely in your control. Use the tools below to set your own limits.

Deposit limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, increasing the limit requires a 24-hour waiting period.

Session Time Limit

Set a time limit for each gaming session. Once the limit is reached, the platform will automatically send you a reminder.

Self-Exclusion

Take a break from the platform for a set period. You can choose any duration from 7 days up to 5 years.

Loss Limit

Set a loss limit so your session ends automatically once you reach it — helping you avoid the temptation to chase losses.

Reality Check

At regular intervals, the platform will notify you of how long you've been playing and how much you've spent.

Cooling-off period

Take a temporary break of 1 to 30 days. No deposits or bets will be allowed during this period.

Warning Signs

Addiction Warning Signs Recognize

Gaming addiction develops gradually and is often hard to recognize in the early stages. If you notice any of the following signs in yourself or someone close to you, it may be time to seek help.

If you notice these signs, don't wait — Golorry-'s support team or speak with a professional counselor.

01

Spending Beyond Your Budget

Continuing to play or making additional deposits even after your preset budget is gone.

02

Chasing Losses

"Just one more game and I'll win" — chasing losses by placing bigger bets after losing.

03

Hiding from Family & Friends

Lying to or hiding the amount of time or money spent on gaming from people close to you.

04

Neglecting work and studies

Failing to keep up with work, studies, or family responsibilities because of gaming.

05

Restlessness when unable to play

Feeling irritable, anxious, or restless when you're unable to play.

06

Financial difficulties

Falling behind on bills, borrowing money, or dipping into savings because of gaming.

Assess yourself

Your gaming How healthy?

Read through the questions below. If you answer "yes" to one or more, it may be time to make some changes.

Have you spent more on gaming than your set budget this month?

No, I stay within my limits Yes, it has gotten a bit out of hand

Do you lose track of time while playing?

No, I watch the clock Yes, sometimes hours go by without me noticing

After a loss, do you feel the urge to keep playing in order to win your money back?

No, I stop when I lose Yes, I keep playing hoping to win

Have your family or friends ever expressed concern about your gaming?

No, no one has said anything Yes, some people have mentioned it

Do you feel irritable or uncomfortable when you're not gaming?

No, I stay calm Yes, it gets a little frustrating

If you answered "Yes" to two or more questions, consider speaking with our support team or activating self-exclusion. Asking for help is a sign of strength.

Frequently Asked Questions

Responsible Gaming FAQ About

Once self-exclusion is activated, you will not be able to log in to or deposit on Golorry for the specified period. It cannot be cancelled before the period ends. This service is completely free and can be activated through our support team.

Log in to your account and go to Settings > Responsible Gaming to set a deposit limit. You can choose a daily, weekly, or monthly limit. Lowering your limit takes effect immediately, but increasing it requires a 48-hour waiting period.

A cooling-off period is a temporary break of 1 to 30 days, during which you won't receive promotional emails and won't be able to make new deposits. Your account reactivates automatically once the period ends. Self-exclusion is a longer-term option — from 6 months up to 5 years — and requires additional steps to reactivate even after the period expires.

Start with empathy — avoid anger or judgment. Encourage them to seek professional counseling. You can also reach out to the Golorry support team and we will do our best to help. Remember, this is a health issue and with the right support, recovery is possible.

Before self-exclusion is activated, you will be given the opportunity to withdraw any valid balance in your account. Bonus balances will be forfeited and cannot be recovered after the exclusion period ends.

Date of birth verification is mandatory at registration. KYC verification using a national ID is required before withdrawals. Suspicious accounts are subject to additional verification. Any account identified as belonging to a minor is closed immediately.
Play safe

Fun gaming, Healthy Living

Use Golorry's responsible gaming tools and play with peace of mind. Remember — you're always in control.

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